General terms and conditions of business for online ordering

Terms and Conditions1. GeneralBy dining at our restaurant or ordering from us, you agree to these terms and conditions.We reserve the right to update or modify these terms at any time without prior notice.2. Reservations & SeatingReservations are accepted based on availability. Walk-in customers are also welcome.We reserve the right to hold reservations for a maximum of 15 minutes. After this time, the reservation may be canceled if the customer has not arrived.Table seating is subject to availability and restaurant capacity.3. Orders & PaymentAll prices listed on the menu are in AED and include applicable taxes unless stated otherwise.We accept cash, debit/credit cards, and digital payments.Payment must be made in full before or upon receiving the order.Prices and menu items are subject to change without prior notice.4. Food & Beverage PolicyOutside food and drinks are not allowed in the restaurant.We strive to maintain the highest quality standards, and any food allergies or dietary restrictions must be informed at the time of ordering.Customers must consume their meals responsibly. The restaurant is not liable for adverse reactions due to undisclosed allergies.5. Delivery & TakeawayDelivery is available within specific areas and is subject to availability.Estimated delivery time may vary based on location and order volume.Once an order is placed for delivery or takeaway, it cannot be canceled or modified.Customers must check their orders upon receipt. Any issues should be reported immediately.6. Refunds & CancellationsRefunds or replacements will only be provided in case of wrong or defective items.If a refund is approved, it will be processed via the original payment method within 5-7 business days.No refunds will be issued for dissatisfaction based on personal taste preferences.7. Restaurant Conduct & PoliciesCustomers are expected to behave respectfully towards staff and other diners.The restaurant reserves the right to refuse service to anyone behaving in a disruptive or inappropriate manner.Damage to restaurant property caused by customers will be charged accordingly.8. Promotions & DiscountsPromotions and discounts cannot be combined unless specified.Offers may have specific validity periods and conditions.The restaurant reserves the right to modify or cancel promotions at any time.9. Privacy & Data ProtectionAny personal data collected during reservations or online orders will be kept confidential.We do not share customer data with third parties without consent.10. Liability & DisclaimerThe restaurant is not responsible for lost or stolen personal belongings.We are not liable for any health issues arising from the consumption of our food unless due to negligence on our part.11. Contact Us

For any questions or concerns, please contact us at:
📞 [Your Contact Number]
📍 [Restaurant Address]
📧 [Your Email Address]

By dining with us, you acknowledge and agree to these terms. Thank you for choosing our restaurant!

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Here are the Terms and Conditions for your delivery and pickup-only restaurant:

Terms and Conditions1. GeneralBy placing an order with our restaurant, you agree to these terms and conditions.We reserve the right to update or modify these terms at any time without prior notice.2. Ordering & PaymentOrders can be placed through our official website, mobile app, or by phone.We accept cash, debit/credit cards, and digital payments.Full payment must be made at the time of order placement or upon pickup/delivery.Prices and menu items are subject to change without prior notice.3. Delivery PolicyWe offer delivery services within specific areas. The delivery range may change based on demand and availability.Estimated delivery times are approximate and may vary due to traffic, weather, or high order volume.Customers must provide accurate delivery details. We are not responsible for delays or failed deliveries due to incorrect information.Once an order is dispatched, it cannot be modified or canceled.4. Pickup PolicyCustomers must arrive at the pickup location at the specified time to collect their orders.If an order is not collected within 30 minutes of the scheduled time, it may be discarded, and no refund will be issued.Customers should verify their order upon pickup. Any issues must be reported immediately.5. Refunds & CancellationsOrders cannot be canceled or refunded once they have been prepared.Refunds or replacements will only be issued for incorrect or defective items.If a refund is approved, it will be processed via the original payment method within 5-7 business days.Dissatisfaction based on taste preferences does not qualify for a refund.6. Food & SafetyWe take food safety seriously. If you have any allergies, please inform us before placing an order.Our restaurant is not responsible for any adverse reactions due to undisclosed allergies.Food should be consumed immediately after delivery or pickup. We are not responsible for food spoilage due to delayed consumption.7. Promotions & DiscountsPromotions and discounts cannot be combined unless specified.Offers may have specific validity periods and conditions.The restaurant reserves the right to modify or cancel promotions at any time.8. Privacy & Data ProtectionAny personal data collected during orders will be kept confidential.We do not share customer data with third parties without consent.9. Liability & DisclaimerWe are not responsible for lost or stolen items during pickup.We are not liable for delays due to unforeseen circumstances, such as weather conditions or high order volumes.